Edval da Silva Tavares
Production Engineering Department of Escola Politecnica of USP
Brazil

Edval da Silva Tavares, Escola Superior Nacional de Seguros, Funenseg. Bachelor’s and Master’s in Business Administration, Feausp. Ph.D., Polytechnic School of USP, Department of Production Engineering. Adjunct Professor, Escola Superior Nacional de Seguros, Funenseg. Consultant, PricewaterhouseCoopers. GTI Researcher—Management in Information Technology, Department of Production Engineering, USP. Previously employed at Unibanco S/A, Fatec College of Technology SP, Vanzolini, Senac, Brasilprev, and Zurich Insurance. Address: Av. Paulista, 2421 – 1st floor, CEP:01311-30, Consolação, São Paulo, Brazil. Phone: +55 11 3062-2025, Email: est@terra.com.br

Marcelo Schneck de Paula Pessôa
University of São Paulo, POLI/USP, São Paulo, SP, Brazil
Brazil

Marcelo Schneck de Paula Pessôa, Polytechnic School of USP, Department of Production Engineering. Electronic Engineer, M.Sc. and Ph.D. Polytechnic School of USP. Associate Professor in Management of Information Technology, 2009. Professor and researcher, GTI, Management in Information Technology, Department of Production Engineering, USP. Have worked on projects related to computers, telephone exchanges, railway and industrial automation systems. Address: Av Almeida Prado travessa 2 n.128, CEP 05508-070, University City, São Paulo, Brazil. Phone: +55 11 3091-5363. Email: mpessoa@usp.br