Journal of Information Systems and Technology Management

Journal of Information Systems and Technology Management is a free online international journal promoting the study of information systems and technology management. To submit a manuscript click "ABOUT" in the top of this page and go to "ONLINE SUBMISSION". Indexation and Directories: SciELO,, WOS Scielo Citation Index, Latindex, Proquest, Ulrich's Periodical Directory, DOAJ, The Index of Information Systems Journals, ACPHIS, Dialnet, Gale Infotrac, Portal de Periódicos USP, Spell, CAPES, PKP, CLASE. Attention: Amendment in Editorial Policy regarding PUBLICATION policy, occurred in January 2018. The Editorial Board of the Journal of Information Systems and Technology Management - JISTEM USP, has implemented since January 1, 2018 the CONTINUOUS PUBLISHING policy, with the following characteristics: - 1 (one) Annual Volume, without division in editions. Each approved article is published immediately, without the need to wait for an edition. This change is based on sound technical and strategic reasons and follows international best practices. - The volume corresponding to the year 2018 is volume 15.

Vol 20 (2023)

Table of Contents


Luisa Vilela-Cury, Karoll Haussler Carneiro Ramos, Joysse Vasconcelos França, Lana Montezano
Demétrio Mendonça Júnior, Mathäus Freitag Dallagnol, Vanessa Quadros Martins, Viviane Costa Freitag
Xusheng Chen, PC Lai
José Jorge Lima Dias Júnior, Anielson Barbosa da Silva
Cíntia Pereira Donateli, Fernando Celso de Campos
Alexandre J. H. de O. Luna, Edson Luiz Riccio, Hermano Perrelli de Moura, Marcelo L. M. Marinho