CONTECSI - International Conference on Information Systems and Technology Management - ISSN 2448-1041, 5º CONTECSI - International Conference on Information Systems and Technology Management

Tamanho da fonte: 
FATORES CRÍTICOS DE SUCESSO NO PROCESSO DE TERCEIRIZAÇÃO DE SERVIÇOS DE TECNOLOGIA DA INFORMAÇÃO: ESTUDO EM EMPRESAS DE SÃO PAULO, BRASIL
Gilberto Perez, Paula Padovan de Miranda, Amélia Silveira, Moisés Ari Zilber

Última alteração: 2014-11-19

Resumo


The outsourcing of Information Technology (IT) services consist in significant subject as enterprise strategy. The focus of this study was the outsourcing of IT services, in three companies of São Paulo, Brazil, which holds contracts with suppliers/service providers. The exploratory research with qualitative method was performed with structured interviews, to the social subjects that occupy positions of management or direction in companies surveyed and participate in the process of outsourcing of IT service. The collected data were treated by the technique of content analysis. The research showed that the services contracted were Data Center, IT infrastructure, Network, etc. The main reasons why these companies outsource were search for reducing costs, optimizing solutions, improvement in quality, increase productivity and focus on the main business. The critical success factors were considered motivation and acceptance of outsourcing, and carefulselection of the IT service providers.

Palavras-chave


IT Outsourcing; IT Services; Critical Success Factors