Aplicativo Investsus: Uma Abordagem Qualitativa sobre Mobile Government

Mauro Célio Araújo dos Reis, Dayse Karenine de Oliveira Carneiro, Maria Eugênia Diniz Figueiredo Cireno, Dárcio Guedes Júnior

Abstract


O desenvolvimento das tecnologias móveis tem contribuído para a transformação da maneira como os governos entregam seus serviços e, como consequência, o governo móvel ou mobile government impacta a forma como os cidadãos se relacionam com os serviços públicos. Dentro desta perspectiva, este artigo propõe, por meio de uma abordagem qualitativa multi-método, identificar e analisar aspectos de mobile government no desenvolvimento e implantação do aplicativo InvestSUS, no contexto do Ministério da Saúde brasileiro. Com isso, vislumbra-se contribuir com o campo de pesquisa sobre mobile government em países em desenvolvimento. Para tanto, foi realizada uma triangulação de técnicas qualitativas na coleta e análise de dados, que resultou na construção de um framework para análise da implementação de ferramentas de mobile government no setor público. Foram identificadas 19 variáveis relacionadas ao framework proposto, bem como 5 novas variáveis, tais como: transparência da informação pública, controle social, usabilidade, equipe multidisciplinar e facilidade de acesso. Os resultados deste estudo, portanto, refletem uma oportunidade para compreensão do fenômeno de mobile government no contexto do setor de saúde pública.



Investsus App: A Qualitative Approach to Mobile Government

The development of mobile technologies has contributed to the transformation of the way governments deliver their services and, as a consequence, mobile government impacts the way citizens relate to public services. In this sense, we propose, through a qualitative multi-method approach, to identify and analyze aspects of mobile government in the development and implementation of the InvestSUS application, in the context of the Brazilian Ministry of Health. In doing so, it aims to contribute to the field of research on mobile government in developing countries. To this end, a triangulation of qualitative techniques was carried out in data collection and analysis, which resulted in the construction of a framework for analyzing the implementation of mobile government tools in the public sector. We identified 19 variables related to the proposed framework, as well as 5 new variables, such as: transparency of public information, social control, usability, multidisciplinary team, and ease of access. The results of this study, therefore, reflect an opportunity to understand the phenomenon of mobile government in the context of the public health sector.

Keywords


Mobile government; Serviço Público de Saúde; Financiamento em Saúde; Aplicativo; Mobile government; Public Health Service; Health Financing; Application, Developing Countries

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DOI: http://dx.doi.org/10.4301/S1807-1775202219010

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