Agile Governance in Information and Communication Technologies: Shifting Paradigms
This paper presents the basis of the Agile Governance in Information and Communication Technology (ICT), which is based on Agile Software Engineering Methodologies principles and values. Its development was done through a systematic review process, supported by Bibliometrics and Scientometrics methods and techniques, where the Critical Success Factors (CSF) of ICT Governance projects and the principles of the Agile Manifesto were analyzed. Next, through an inductive approach, focused on the convergence between the concepts involved, it was analyzed how agile principles could help to minimize the gap between ICT and business. Evidences of their occurrence were taken through a Conceptual Survey Research. As a result, the foundations and concepts of Agile Governance in ICT were defined and, finally, the development of a reference model was proposed as a future work.
Information and Communication Technologies (ICT); ICT Governance; Agile Methodologies; Project Management; ICT Service Management