A Comparison of ERP-Success Measurement Approaches

Stephan A. Kronbichler, Herwig Ostermann, Roland Staudinger


ERP projects are complex purposes which influence main internal and external operations of companies. There are different research approaches which try to develop models for IS / ERP success measurement or IT-success measurement in general. Each model has its own area of application and sometimes a specific measurement approach based, for instance, on different systems or different stakeholders involved. This research paper shows some of the most important models developed in the literature and an overview of the different approaches of the models. An analysis which shows the strengths, weaknesses and the cases in which the specific model could be used is made.


ERP; success; measurement; information system; review

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DOI: http://dx.doi.org/10.4301/s1807-17752010000200003

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