IT Management Design at the Top 100 Brazilian Companies, According to Their CIOS
b) IT management adheres to conformity systems (ITIL, COBIT), but does not show optimization of business processes; c) IT delivers the basic demands, but does not impose or use the best automated practices; and d) IT quality is based on documented processes, but lacks indicators to control and orient business improvement. One may infer that IT management, at the top 100 Brazilian companies is essentially based on standard IT conformity systems, under the rationale of solution providers, and not as a business innovator or rule breaker. Thus, in spite of aligning and responding to business basic demand, IT management still does not show clear signs of alignment with the evolving nature of business models, needed to sustain business performance.
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