CONTECSI USP - International Conference on Information Systems and Technology Management - ISSN 2448-1041

Mantovani, Vagner, UEL - Universidade Estadual de Londrina, Brasil

• 20th CONTECSI - INTERNATIONAL CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGY MANAGEMENT VIRTUAL - PSE - Full Paper – Artigo Completo - Parallel Session
  A PERFORMANCE AND CAPACITY MANAGEMENT MODEL BASED ON ITIL V4 AS A TOOL FOR IMPROVING INFORMATION AND COMMUNICATION TECHNOLOGY MANAGEMENT IN MUNICIPAL GOVERNMENTS
  Resumo