Mendes, Rogério, UNIPAC – Universidade Presidente Antônio Carlos, Brasil
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4º CONTECSI - International Conference on Information Systems and Technology Management - General Papers
Open source like a educational model
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7º CONTECSI - International Conference on Information Systems and Technology Management - General Papers
ETOM AND ITIL COMPLEMENTARITY THROUGH A CASE STUDY
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8º CONTECSI - International Conference on Information Systems and Technology Management - General Papers
ITIL DEPLOYMENT MODEL PROPOSED FOR IT SERVICE MANAGEMENT OF LOGISTICS COMPANIES
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