CONTECSI USP - International Conference on Information Systems and Technology Management - ISSN 2448-1041

BIANCHINI, DAVID, Pontifícia Universidade Católica de Campinas, Brasil

• 6º CONTECSI - International Conference on Information Systems and Technology Management - General Papers
  ICT GOVERNANCE FRAMEWORKS AND SLA FOR VOIP OVER WIFI SERVICES: Comparing the frameworks ITIL, COBIT and ISO / IEC 20.001 to define and manage service level agreements to VOIP services on WLAN IEEE 802.11.
  Resumo  PDF